STELLA Insights Mobile

This is an internal working prototype. Enter the passcode your team shared with you to continue.

 

STELLA Insights
Mobile Prototype

Welcome to the STELLA Insights mobile experience

A working prototype of the mobile command center for dealership service teams: live performance insights, alerts, conversations, customer context, and sign-in flows in one polished demo.

9:41
Your insights and
conversations, on the go.
Enter your work email and we’ll take you to your dealership’s sign-in.
We’ll route you to your dealership’s provider automatically
STELLA Insights 1.0.0 (214)
Sign In
Enter your password
Lakeshore Ford-Lincoln doesn’t use a single sign-on provider, so you’ll sign in with a STELLA password.
Keep me signed in
Recommended on your own phone. You’ll unlock with Face ID instead of typing.

If your group later connects an identity provider, this step is replaced automatically — nothing to reconfigure on the device.

MJ
Mike Johnson
Downtown Toyota
7 alerts waiting · 2 new voicemails
Look at your phone to unlock
Access
No rooftop assigned yet
We verified who you are, but your account isn’t attached to a dealership in Insights yet — so there’s nothing to show you.
Verified
Signed in asm.johnson@…
Identity providerOkta
Rooftops assignedNone
DW
Dana Whitmore
Group IT · Riverside Auto Group

Reference DT-4471 · include it if you contact STELLA support.

Reset Password
Reset your password
We’ll email you a link that’s valid for 30 minutes. You’ll stay signed in on any device you’ve already unlocked.

For security we send the same confirmation whether or not an account exists for this address.

Reset Password
Check your email
We sent a reset link to
mike.johnson@downtowntoyota.com
Link expires in 29:41
Didn’t get it?
Check spam and any dealership mail filter
Service Dashboard
Service Performance Highlight
Stella Answered 425 calls and booked 129 appointments
STELLA delivered 50% handling rate
+312 calls +80 bookings
425
Total Calls
+45.6%
48.9%
Handling Rate
+15.5%
30.1%
Autonomous Rate
+2.8%
Call Volume
2,847
12.3% +312 vs prior
Autonomous Handling Rate 74.9%

That’s 2,133 calls where STELLA either completed the primary goal of the customer or transferred based on a dealer rule.

STELLA Handling Rate 82.6%

That’s 21 calls resolved without any transfers or human intervention.

Appointments Booked
892
14.1% +110 vs prior
Booking conversion rate31.3%

Nearly 1 in 3 eligible calls resulted in a confirmed service appointment.

Avg Stella Talk Time
4m 32s
8.3%
Avg talk time per call4m 32s
Prior4m 56s
Current4m 32s

Shorter calls, faster resolutions — efficiency up across the board.

Alerts Dashboard
Today
PN
Priya Nair
(726) 374-9823
15m agoVoicemail

Left a voicemail asking if her 2022 Civic is ready for pickup. Vehicle has been ready since 10 AM.

0:00
0:31 1x
JP
James Park
(243) 374-3344
16m agoNew Caller

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MS
Madison Shall
(243) 374-9981
18m agoNew Caller

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Yesterday
—
—
(243) 374-3344
40m agoCaller Ended Call

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August 13, 2026
FN
[Full Name]
(123) 456-7890
1 hour agoHot Alert

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August 3, 2026
FN
[Full Name]
(123) 456-7890
1 hour agoHot Alert

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You’re all caught up — this only shows alerts from the last 30 days. Change the date range above to look further back.
Conversations
PN
Priya Nair
(726) 374-9823
New Message
Customers
Customer Records
Profile & Account
MJ
Change photo
Your details
Verified
Used for push and 2FA. Never shown to customers.
Managed by your dealership
Emailmike.johnson@…
RoleService Manager
Sign-in methodSSO · Okta
Security
Face ID unlock
Skip sign-in on this device
Notifications

Push notifications are enabled for this device in the iOS Settings. Turning a type off here stops the alert to your device, but not the rooftop.

Alert types
Low Survey Score
New customer Appointments Booked
Repeated Caller
Incoming Caller
Appointments
Appointments Booked
Appointments Cancelled
Appointments With Recall
Appointments Rescheduled
Caller Ended Call
Caller Ended Call (No Engagement)
Caller Transferred
Rooftop Access
Riverside Auto Group

Access is provisioned by your group administrator through SSO. To change it, contact Dana Whitmore (Group IT).

Granted · 3
No access
Riverside Nissan
Ask Dana Whitmore to grant access
Group view
Sign in to Okta
riverside.okta.com
Riverside Auto Group
Sign in with your dealership account
mike.johnson@downtowntoyota.com
••••••••
Forgot password? Help
Managed by Riverside Auto Group IT
Quick Actions

Your number is never shown

Date Range
Custom Range

Alerts only keeps 30 days of history, so the earliest available start date is 30 days back.

Switch Rooftop
4 available
Group
Rooftops